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FAQ

How can I buy from you?

We offer two ways to purchase:

  • Coloriffics.com - for the savvy bride, bridesmaid, prom girl or special occasion customer who likes to shop online.
  • Authorized Retailers - to purchase your dream bridal, bridesmaid, prom or special occasion shoes visit one of our amazing authorized retailers. Find a store near you: store locator

What forms of payment do you accept?

Coloriffics.com accepts Visa, Mastercard, American Express and Paypal.

Please note we can only accept one form of payment per order.

When should I order my shoes?

We suggest you order your shoes when you order your dress, although we've heard of people ordering dresses to match their Coloriffics.com shoes! It is very important to have your shoes for the first dress fitting to ensure proper hem length. Shoe manufacturers measure the heel heights differently so we do not recommend using a different shoe with the same heel height for your fitting.

Are your shoes comfortable?

The belief that all wedding shoes are uncomfortable is a myth (thank goodness!) Coloriffics.com shoes feature leather soles for flexibility. We have cushioning in all of our styles, including sandals, and our closed toe shoes are constructed with "pillow soft" full foam insoles... all for enhanced comfort and exceptional fit. Since many of us are not used to wearing heels, we do suggest wearing your shoes around the house before the special event to help break them in and get used to walking in them.

How do I know if my order was placed successfully?

After your order is submitted you will be directed to an order confirmation page which will provide you with your order number. Once you've reached this page, you can be assured your order did go through and will be shipping. You will also receive an email confirmation shortly after your order is submitted.

In addition, you can log into your Coloriffics.com account and view the order under Recent Orders. If the order is not listed ... it did not go through and you will need to place it again.

How long to ship my order?

Coloriffics, Sizzle, Miss Coloriffics, Allure Bridal, Night Moves Prom all ship same business day via UPS from our Massachusetts Warehouse.

Transit Times from Warehouse (MA)

I need my shoes tomorrow! how much is upgraded shipping?

UPS Next Day Air (pm delivery) is $35 for first item, $5 for each additional item.

UPS 2 Day Air is $25 for first item, $3.50 for each additional item.

Please call our customer service department to upgrade shipping.

Do you ship internationally?

We are sorry; at this time we do not ship internationally.

What is your return policy?

We accept unworn products purchased exclusively from Coloriffics.com within 30 days from the date of purchase. View our complete return policy here.

What is your privacy policy?

See our privacy policy page.


Questions regarding shoes & handbags:

What shoe size should I order?

Coloriffics.com shoes fit true-to-size so in most cases it is your usual shoe size that will fit best and be most comfortable for you. If you are between sizes, keep in mind that feet swell throughout the day (or after dancing) so we would recommend ordering the larger size. (i.e., if you could wear an 8 or 8 1/2 - order 8 1/2). As an added service to our customers, we have fit tested all of our shoes. The website will automatically provide a "fit tip and/or special features" for additional information.

Although we do not ship outside of the U.S. we have included an international shoe size chart below. We have also included a conversion chart for our Flower Girls Shoes from inches to shoe size.

How do I measure a child's foot?

  • While seated, place his/her foot on a piece of paper
  • With a pencil, trace around their foot. Hold the pencil as straight up-and-down as possible while measuring and be sure that your pencil remains in constant contact with their foot during this process.
  • To find his/her foot length, measure the distance between the two points on your tracing. Reduce this number by 5 mm, or 1/5-inch. The result is your foot length and the number you will use to determine the shoe size.
International Shoe Size Chart for Women's Shoes
U.S./Canada China Australia Europe Mexico Japan UK
5 35.5 3.5 35 - 21 2.5
5.5 36 4 35.5 - 21.5 3
6 37 4.5 36 - 22 3.5
6.5 37.5 5 37 - 2.5 4
7 38 5.5 37.5 - 23 4.5
7.5 39 6 38 4.5 23.5 5
8 39.5 6.5 38.5 5 24 5.5
8.5 40 7 39 5.5 24.5 6
9 41 7.5 40 6 25 6.5
9.5 - 8 41 6.5 25.5 7
10 42 8.5 42 7 26 7.5

 

Inch Size Conversion Charts for Child's/Girl's Shoes (Flower Girls)
Inches U.S./Canada Europe Japan UK
Infants Size      
5 5 - - -
5.125 5.5 - - -
5.25 6 - - -
5.375 6.5 23 - 5.5
5.5 7 23.5 14 6
5.75 7.5 24 - 6.5
5.875 8 24.5 15 7
Childs Size      
6.125 8.5 25 - 7.5
6.25 9 25.5 16 8
6.375 9.5 26 - 8.5
6.5 10 26.5 16.5 9
6.625 10.5 27 - 9.5
6.75 11 27.5 17.5 10
6.875 11.5 28 - 10.5
7 12 28.5 18.5 11
Girls Size      
7.25 12.5 29 - 11.5
7.375 13 30 19 12
7.5 13.5 - - -
7.75 1 31 20 13
7.875 1.5 31.5 20.5 13
8 2 32.5 21 1
8.125 2.5 33 21.5 1.5
8.25 3 33.5 22 2
8.375 3.5 - - -
8.5 4 - - -

How is heel height measured on Coloriffics shoes?

Coloriffics measures the height from the highest part of the heel. Note: It is very important to have your shoes for the first dress fitting to ensure proper hem length. Shoe manufacturers measure the heel heights differently so we do not recommend using a different shoe with the same heel height for your fitting.

Note: A little known fact regarding heel height is that the height of the heel will change depending upon the size. The heel height indicated is that of a size 6 however, as the shoe size gets larger, there is a slight increase in heel height to accommodate the change. The difference in height between a 6 and an 11 can be as much as 1/4". So, once again, it is important to have your shoes for your fitting.

How do I get my shoes or handbags dyed?

Dyeable shoes and the dyeing process is an art.

Many of our authorized retailers offer a dye service and have the ability to dye your shoes in their stores. You may also be able to locate a shoe repair shop in your area that dyes shoes. To avoid any surprises, we suggest that you ask to approve a sample swatch of the color they will be dyeing.

Having troubles locating an authorized retailer to dye your Coloriffics shoes? We can help, email questions@coloriffics.com.

Tips for having shoes dyed:

Brides

Even if your wedding dress is white, you may need to have your shoes toned down with a product called "Bridal White". Bridal Whites vary from white to a light ivory, and are especially designed to coordinate with bridal dresses.

Bridesmaids/Special Occasion

It is important to select a shoe fabric that is similar to the dress material. Shoes should all be dyed by the same professional shoe dyer from the same batch of dye. Due to differences in color perception, it is very rare to have a "perfect match"; however, you can expect a color that blends well with your dress.

Lighting

When dyed, the color of your shoes will vary from indoor to outdoor lighting.

Color Protection

Dyed color will spot and streak if subjected to moisture. On rainy days, we recommend that dyed shoes be worn indoors only. Shoes may be treated with a protective spray, which will help prevent some water spotting. Once treated with this spray the shoes can NOT be re-dyed.

Re-dyeing Shoes

Can I re-dye previously dyed bridesmaid shoes? After your function, shoes may be re-dyed in black. It is not possible to re-dye in a lighter shade.

Our Customer Service department would be happy to answer any other questions you may have regarding shoe dyeing. Simply email your questions to questions@coloriffics.com.

I still have more questions.

Our customer support team is the best in the industry! Should you require advice on choosing a shoe style, fabric, size, or have any other questions:

contact us