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Shipping & Returns

Can I return or exchange shoes or handbags?

All returns of shoes and handbags are gladly accepted within 60 days of purchase. However, we cannot accept returns on any worn or dyed items. To avoid soiling your shoes please use socks or nylons while testing for fit. Also, we recommend that you try them on a carpeted floor to minimize scuffing the sole.

If an exchange is required, simply place a new order online. Your credit card will be charged for the new merchandise and credited upon receipt of returned merchandise. Our products are 100% guaranteed for quality and workmanship. In the unlikely event that you should receive damaged merchandise please call our customer service department at (855) 857-4637.

Follow these easy steps for returns and exchanges:

  1. Complete the return/exchange form included with your purchase.
  2. Pack all merchandise in the original package along with completed return/exchange form. Failure to include completed form may result in additional processing time of up to 90 days from time of receipt.
  3. Please send merchandise to:
    SEREC of California/ Coloriffics Returns
    15351 E. Stafford St.
    Industry, CA. 91744
  4. Bring your package to UPS, FedEx, or USPS.
  5. You're done! We will contact you via email once your return/exchange has been processed.

PLEASE NOTE:

Return shipping cost is non-refundable.

Please allow 1-2 billing cycles for credit to appear on your statement from returns.